Returns & Exchanges
We want you to feel comfortable and confident in your DUER apparel, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Whether the fit isn't quite right or you've changed your mind, our streamlined process ensures a hassle-free experience.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Drop Off the Package
Hand off your return at any authorized carrier location, ensuring all original tags are attached and the garment is in its original condition.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing